At Luxury Trips (LT), we’re passionate about helping others discover the world through personalized, world-class experiences. Please help us to ensure we continue to offer the highest level of service by reviewing the following information and uploading your company details.

Insurance Information

As a LT partner, your professional liability insurance coverage must meet the following requirements:

Is your errors and omissions coverage at least $1M or equivalent, per occurrence?*

Yes
No

Does your coverage include worldwide jurisdiction?*

Yes
No

Please provide us with a PDF copy of your current insurance policy, showing the coverage limit and jurisdiction:*

Drop files here or

Max. file size: 256 MB.

Policy Expiration Date:*

Rates

We typically work off a Standard Tour Operator (STO) rate of 30% less than the published pricing or fair market value. This allows us to sell to agents as well as our own direct client base. If we are working with a lower rate, we will not be able to build in agent commission and as our revenue is evenly distributed between the two channels (agent and direct bookings), this will reflect in the business we are able to bring to you. Ideally, we’d of course love to pitch your product to both agents and clients while making a modest profit.

Please upload a PDF copy of your STO and rack rates.*

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Max. file size: 256 MB.

By default, LT will remit payment 30 days prior to the client’s departure. Exceptions can be made if discussed and agreed upon prior to LT sending a proposal to the client.

Please let us know if you agree with our payment terms:*

Agree
Disagree

Would you please explain why to help us find a solution?

Please upload a PDF copy of your cancellation penalties:*

Max. file size: 256 MB.

Please check the payment methods you accept:*

Wire Transfer
Credit Card

Do you charge a fee for paying by credit card?*

Yes
No

Emergency Procedures

How do you handle emergencies?*

I'll explain in a comment
Let me upload our procedure

Please explain your emergency procedure:*

Please upload a PDF copy of your emergency procedure(s):*

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Max. file size: 256 MB.

What is the best number to use in an emergency?*

What is the best email to use in an emergency?*

Is this line monitored 24/7?*

Yes
No

Your Products & Services

What countries do you specialize in?*

Do you have a physical office in at least one of your core destinations?*

Yes
No

What products and services do you offer?*

Please explain*

Of these products and services, which do you own and operate?*

Please explain*

What makes you unique from other companies in your space? (For example, awards you've won, different activities you offer, unique property features, etc.)*

Do you work directly with consumers or trade only?*

Directly with consumers
Trade only

Do you refer consumer inquiries to preferred partners in the consumer's home country?*

Yes
No

Can we receive consumer inquiries from you to fulfill?*

Yes
No

How can we become eligible to receive consumer inquiries?*

Partner Expectations

To help us uphold our commitment to fulfill our clients' requests and answer their questions in a timely manner, we need timely and efficient results from our partners’ reservations and operations team(s). You, our valued partner, can help us by ensuring the following:

Timely Communication. When LT emails a new lead request to the partner, the partner should:
- Immediately acknowledge receipt of email.
- Provide status of request (provisional, waiting for confirmation of status or waitlisted) by 8 a.m. EST the next business day.
- Send a quote to LT by 11 a.m. EST the next business day. If requested services are not available, provide a quote for a comparable alternative.
- If LT agrees for Partner to be in direct contact with the client, Partner must cc LT on all email communication and immediately provide LT an email summary of any phone conversations.
Comprehensive Quote Information. When the partner emails a quote to LT, it should include:
- Itemized quote specifying currency type
- Status of quote (provisional, waiting for confirmation of status or waitlisted)
- Specials that are relevant to the request
- Provisional deadline to book
Expiration Notification. Before a provisional booking expires, please notify LT.
Confirmation. When LT notifies Partner that the client is ready to book, Partner should send LT a confirmation of services and an invoice within 24 hours.
Final Documents.
- Contact details including:
  - Local office phone, email, and names of consultant(s) who are available until 12 p.m. EST
  - Local 24/7 emergency phone, email, and names of consultant(s).
  - Touring and transfer representatives’ names, phone numbers, emails, and emergency phone and email contact details.
  - All accommodations address and phone number
  - Airline contact details
- Confirmed detailed day-by-day itinerary including the following:
  - Transfer and tour details:
    - Company name
    - Pick-up times
  - Specific directions for clients.
    - (Ex. Upon arrival to connect with meet & greet person)
  - Vouchers, if applicable.
While Clients Are Traveling, the partner should:
- Provide LT with client updates from hotel/camp management and/or guides.
- Immediately inform LT of any problems/complaints (i.e. missed transfers)
Upon Client’s Departure: The partner will send a detailed feedback report within 7 days of completed travel. (This can include guest survey results, management notes, guide reports, etc.)

Confidentiality & Non-Solicitation Agreement

For the protection of our clients and our brand, you may not collect or distribute Luxury Trips clients’ personal contact information, such as email and phone number. You may not contact LT clients directly with marketing communications. If you would like opportunities to market to LT’s client base, please contact Luxury Trips Marketing at 321-622-9374 or email marketing@luxurytrips.com. We love collaborating with our partners for marketing initiatives including events, guest blogging, e-newsletters, and more!

Partner Agreement

We (Partner) agree to 1) maintain at least these minimum insurance requirements and 2) ensure our reservations and operations teams meet the Partner Expectations as specified above for as long as we work with Luxury Trips (LT). We further agree to adhere to the Confidentiality and Non-Solicitation Agreement as specified above.

Company Name*

Partner Representative*

First Last

Email*

Position*

Signature*

Phone

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